Frequently Asked Questions

How to activate, pause and cancel your membership

Our membership is the best way to get the most out of our service. Learn how to activate, pause or cancel your membership here.

Written by Isla Northey
Updated over a week ago

Green Delivery Windows

Green Delivery Windows is a simple way for you to reduce your carbon footprint if you’re not too fussy about the time we deliver your order.

Written by Alicia Nolan
Updated over a week ago

How to Select and Shop from Multiple Markets

A step by step guide to selecting multiple markets on your desktop and phone

Written by Isla Northey
Updated over a week ago

How our pricing and membership works

Everything you need to know about our membership and casual options!

Written by Alicia Nolan
Updated over a week ago

Priority Delivery Slots for Members

How we're ensuring members get access to delivery windows

Written by Matt Johnson
Updated over a week ago

Plastic and Packaging

Written by Greta
Updated over a week ago

Fruit and Vegetable Boxes

Written by Nicolette Ranieri
Updated over a week ago

How we’re taking precautions for COVID-19

Coronavirus, COVID-19, Corona, Virus, COVID

Written by Morgan Ranieri
Updated over a week ago

Where we deliver

Where we delivery and future delivery areas.

Written by Nicolette Ranieri
Updated over a week ago

Aussie Farmers Direct Customers

More info for Aussie Farmers Direct customers

Written by Nicolette Ranieri
Updated over a week ago

Recycling and Reusing our packaging

Learn more about how we reuse and recycle the packaging in your delivery

Written by Nicolette Ranieri
Updated over a week ago

Aussie Farmers Direct

Info for YourGrocer customers about Aussie Farmers Direct

Written by Nicolette Ranieri
Updated over a week ago

How our service works

Learn more about how to place your first order

Written by Nicolette Ranieri
Updated over a week ago

Do I need to be home for delivery?

Written by Nicolette Ranieri
Updated over a week ago

Use-by dates on meat, fish and poultry

Learn more about the expiry or use-by dates on meat, fish and poultry from our stores.

Written by Nicolette Ranieri
Updated over a week ago

Editing your order

Learn how to edit your items and change your delivery day or time after you've already checked out.

Written by Nicolette Ranieri
Updated over a week ago

How are your prices determined?

Written by Morgan Ranieri
Updated over a week ago

Updating your credit card details

Learn how to update and delete your credit card from our website, as well as changing your default card.

Written by Nicolette Ranieri
Updated over a week ago

Paying for your order

How to pay for your order and whether we accept amex, paypal, cash or bank transfer as payment for delivery.

Written by Nicolette Ranieri
Updated over a week ago

When can I get my delivery?

More information about when we deliver and how to get same-day delivery.

Written by Nicolette Ranieri
Updated over a week ago

How Regular Orders Work

Written by Isla Northey
Updated over a week ago

Can I buy from more than one store?

How to easily buy from multiple stores and sources, without it costing you any more

Written by Nicolette Ranieri
Updated over a week ago