YourGrocer

Learn more about how to place your first order

How our service works

Where we delivery and future delivery areas.

Where we deliver

Green Delivery Windows is a simple way for you to reduce your carbon footprint if you’re not too fussy about the time we deliver your order.

Green Delivery Windows

Plastic and Packaging

Learn more about how we reuse and recycle the packaging in your delivery

Recycling and Reusing our packaging

Do I need to be home for delivery?

Learn more about the expiry or use-by dates on meat, fish and poultry from our stores.

Use-by dates on meat, fish and poultry

Learn how to edit your items and change your delivery day or time after you've already checked out.

Editing your order

How are your prices determined?

Learn how to update and delete your credit card from our website, as well as changing your default card.

Updating your credit card details

How to pay for your order and whether we accept amex, paypal, cash or bank transfer as payment for delivery.

Paying for your order

More information about when you can receive a delivery.

When can I get my delivery?

How to easily buy from multiple stores and sources, without it costing you any more

Can I buy from more than one store?

Trace Balkwell

Frequently Asked Questions

Back to Shopping

Find answers and get help from Intercom Support and Community Experts

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