Update (31.03.2020)

Last week, we reached out about Priority Delivery Slots for members - our attempt to try ensure you get reliable access to deliveries. We expected that by keeping aside 70% of delivery slots for members, that there would easily be enough to allow all members to get deliveries in a given week.

However, we’ve again seen all delivery slots sell out a full week in advance, leaving some members unable to get reliable access to a delivery.

it has become clear that priority delivery slots, on their own, haven’t solved the problem of members not getting reliable access to deliveries.

We are actively working on solving this problem as a top priority and to thank you again for your patience and understanding. 

In the meantime, we have updated our system so that now 90% of all delivery slots are set aside for members, to try and improve the situation in the short-term.

How can I be confident I'll get a delivery slot?

If you're a YourGrocer member, you automatically get access to Priority Delivery Slots. We expect these priority windows will ensure that every member can get a delivery, every week. 


How do I access a Priority Delivery Slot?

If you're a YourGrocer member, you won't have to change anything! Just log in to your account and select a window as per normal. If the priority windows do sell out on a given day, you’ll also be able to access the non-priority windows too. 

If you're not a YourGrocer member, you can sign up to the membership after your trial expires, or when you check out your next casual order. More info on our membership option is available here.


What happens if the Priority Delivery Slots run out?

If this happens, you'll still be able to access any remaining non-priority slots that are still available.

Will my regular order be impacted?

No, if you have a regular order, nothing changes for you. Your order will be created 24 hours in advance, and then checked out automatically on the day of delivery. We keep delivery windows aside for your regular order, so you can be confident it will be checked out.

For customers who have not yet set up a regular delivery, please note we have temporarily turned off the function to set up a new regular delivery, as we've hit full capacity.


When does this come into effect?

We aim to open up Priority Windows at 11am, Thursday 26th March, for deliveries from Saturday 28th March onward.

Why is this important for shops?

With some orders being made a week or more in advance, pressure has been put on our small shops, who are seeing high volatility in the prices of produce at wholesale markets. When shops receive an order a week in advance at one price, they might not be able to source it for that price a week later. 

We hope that in providing these priority delivery windows, you’ll have the confidence to place an order closer to the date of delivery - which better supports the small shops in these uncertain times.


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