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Frequently Asked Questions
Do I need to be home for delivery?
Do I need to be home for delivery?
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Written by Tendai Krohn
Updated over a week ago

Good news, you don't need to be home to use our service! 

Our drivers will be happy to leave your groceries at your front door, or follow your delivery instructions. 

The cold items will be in an esky with an icepack which will help keep items cool while you travel home. 

Please return the YourGrocer esky bag(s) and icepacks by leaving them out for your driver on your next order. Just let your driver know by adding the delivery instruction ‘please collect bags’.

Please note that if you're not home we can't come back later or on another day.

Once we've delivered, the groceries become your responsibility if they are spoilt, damaged or stolen due to being left outside. To avoid any issues we recommend that you make sure there is a safe, cool spot for your delivery. 

You can let us know this spot by leaving notes in your delivery instructions.  If there are no instructions, your driver will find the safest spot they can to leave your groceries.

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